Job Title: Cinema Manager
The Cinema Manager is responsible for ensuring the overall financial success of the cinema. You will also be responsible for making sure health and safety regulations are adhered to by every member of staff, the day to day control of cinema activities and the driver of exceptional cinema experience for its esteemed customers.
The aim of the Cinema Manager is to maximize profits while minimizing costs.
Key aspects of the job include: Taking ownership of the daily cinema operations, Implementing Strategies to improve gross margins, mentoring team members to deliver a best in class service and performance
Roles & Responsibilities
- Along with cinema supervisor, managing and motivating a team to increase sales and ensure efficiency.
- Analyzing sales figures and forecasting future sales; analyzing and interpreting trends to facilitate planning
- Report on buying trends, & customer needs.
- Ensuring compliance to Head Office driven special promotions, displays and events.
- Updating the team on business performance, new initiatives and other pertinent issues.
- Updates team on Business Performance.
- Ensuring a smooth ordering and delivery of concession from suppliers; and to different locations.
- Ensuring standards for quality &customer service are met; ensure high levels of customer satisfaction through excellent service.
- Responding to customer complaints and comments promptly.
- Along with the storekeeper, manages stock levels, ensuring slow moving, damaged stocks are flagged to the Head of Operations.
- Encourage the team to maximize their personal growth and development.
- Guaranteeing team members meet and exceed guest-service standards.
- Performing daily opening and closing operational duties, with an eye for detail
- Ensuring manning requirements are escalated to the HO for prompt action.
- Actively helps team members to improve their performance and clarifies expectations of employees’ performance and provides constructive feedback and advice
- Ensures targeted sales are achieved for respective location.
- Develops strategies to improve sales and gross margins.
- Conducts screen checks and spot key problematic areas in the screen and other cinema areas.
- Ensure team members abide by company policies and meet company standards.
- Builds and maintains relationships with key vendors, suppliers etc., in the business
- Monitors uniform standards, operational practices, company policies, hygiene, quality standards and ensure they are adhered to.
- Ensuring a smooth ordering and delivery of concession from suppliers; and to different locations.
- Implement proper controls in all brands to eliminate the incidences of theft.
- Works closely with all parts of the company to ensure commercial goals of the brand are met.
- Involved with the planning, development and implementation of marketing and promotional campaigns.
- Maintains awareness of market trends in the Cinema and entertainment industry, understanding forthcoming customer initiatives and monitoring what competitors are doing.
- Completes cinema administration and ensures compliance with policies and procedures.
- Approves all requests for store supervisors in accordance with the company policies.
Job Requirements:
- Ability to plan strategically, delegate effectively and ensures cooperation and result delivery in team.
- Ability to collect and analyze information, problem-solve, and make decisions
- Ability to communicate information timely and concisely.
- Ability to properly plan and manage time effectively.
- Ability to achieve thoroughness and accuracy when accomplishing a task
- Knowledge of happenings in the Cinemas and industry
- Build good relationships with management team, team members, clients and customers
- Be open minded and adapt and implement changes as the need arises
- Ability to wok smart and focus on achievement of result
Qualifications & Experience:
- Minimum of a bachelor’s degree or equivalent in a relevant field.
- Three or more years of experience working as a Supervisor, ideally within a similar cinema /entertainment industry
- Strong retail marketing experience.
Location: Ota
Kindly send all applications to jobs@vivacinemas.com with the job title as the subject.
Please use Location / Job Position / Name as Subject
Example: Ota / Cinema Manager / Mayowa Johnson
Job Title: Marketing Officer
The Marketing Officer is accountable for delivering the commercial performance in their location including revenue and subscriber volume targets. This includes but is not limited to: creating specific propositions and offers for targeted customer segments, leading subscriber growth and retentions initiatives, guiding insight and analytics (both historical and future-facing) to optimize commercial performance, planning customer marketing campaigns, and tracking performance across all these activities.
Key Roles & Responsibilities
- Support the Viva operations to develop and implement VIVA Cinemas (VC) commercial marketing plan for key growth and retentions volume levers
- Optimise upsell performance across for box office and concession revenue
- Drive effective retentions activity for existing customers through value reinforcement marketing and ensure cinema admission target are met
- Work closely with schools, corporates and universities and ensure that group booking admissions is met each week
- Work alongside Business Development Manager to get a clear plan and expected targets and feedback on actual performance
- Liaise with the Cinema Managers (CM) and get weekly film information to create synergy with all clients
- Manage and track group bookings and ensure information is accurate transmitted to all parties of senior management team on weekly basis
- Always aim to surpass target on weekly basis
- Identify and develop corrective actions in response to trading performance and see ways to improve group booking revenue streams
- Identify new opportunities and execute test & learn activities to ensure schools, universities and corporates are engaged and patronising our cinemas weekly
- Liaise with Business Development Manager to ensure accurate and timely payment of invoices/cash, as necessary for the business with the supplier.
- Ensuring the cinema meets set admissions targets each month/year etc.
- Support all movie premier activities to drive revenue and ultimately business growth.
- Carrying out market research to seek new opportunities and new clients
- Interpreting market trends and adapting to industry changes while analyzing opportunities for growth via acquisition and performing due diligence.
- Maintain a strong and increase database of customers’ contacts including but not limited to regular customers, Schools, Corporates, Tertiary Institutions etc.
- Performs any other duties as assigned by Line Manager
Job Requirements:
- Able to negotiate with schools, universities and corporates
- Communication Proficiency.
- Teamwork, ability to collaborate and flexibility.
- Proven ability to work independently, identify and communicate creative solutions to challenges.
- Able to analyze data and report clearly. Marketing acumen a must able to document market ideas, proposals and
policy, and produce weekly reports.
- Ability to meet up with short deadlines.
- Great negotiation and presentation skills
- Must be presentable, able to articulate proposals to all clients.
- Strong continuous improvement skills, naturally identifying opportunities to improve, creative ideas generation.
Qualifications & Experience:
- University degree with 1+ years’ relevant marketing and social media work experience within the retail and entertainment industry.
Location: Ota
Kindly send all applications to jobs@vivacinemas.com with the job title as the subject.
Please use Location / Job Position / Name as Subject
Example: Ota / Marketing Officer / Mayowa Johnson
