Job Title: Business Development Officer
Position Summary/Objectives:
The Business Development Officer is responsible for analysing our customer base and current sales strategies and identifying rising business opportunities to increase efficiency and profitability of the Cinemas. His or her goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients.
Key Roles & Responsibilities
1. Achieve Set Revenue Target
- Achieve commercial targets by developing new business with existing and potential clients
- Create and implement a structured plan to achieve set targets
- Participate in sales campaigns to drive revenue and increase product growth
- Develop, maintain and apply a high-level knowledge of commercial products and services
- Prepare and present proposals, budgets and contract documents for review by BDM prior to negotiation with clients
- Manage and maintain portfolio of clientele base
- Take a consultative sales approach to ensure client’s needs are accurately met
- Develop and implement commercial strategies from time to time
- Undertake cold calling. Schedule and attend client meetings as the need arises
- Help the business grow social media product sales
- Analyse current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenue
- Submit weekly or monthly performance reports as required from time to time
- Actively monitor market trends through personal contact with clients and industry associated meetings or seminars.
2. Delivers an Outstanding Client Service
- Deliver an excellent client service at all times, ensuring client needs are met or exceeded
- Proactive and responsive to clients and prospective clients
- Proactively develop and improve client services
- Establishes long-term relationship with new and existing customers based on mutual trust and confidence
- Transition new clients smoothly and ensure commercial sales are fully optimised
- Supervise the client relationship management database and utilize it to manage contacts and mailing lists
- Conduct research to identify new markets and customer needs
- Ensure efficient communication with the Account team for effective client service delivery
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Develop creative strategies to retain clients including interviewing them to take their feedback and incorporate it into the growth plan
- Offer assistance and explanation when difficulties arise. Ensure complaints are followed up and that satisfactory solutions are obtained for both the customer and VIVA
3. Work in collaboration with the team, developing good working relationships
- Develop strong and effective working relationships with team member
- Work closely with business development team, share knowledge, discuss ideas and help team members achieve set targets
- Ensure successful communication with all areas of the business
- Involve others in decisions to ensure high levels of decision quality and acceptance
- Support BD team by bringing them together for open dialogue
- Effectively communicate client information and insights to teams
- Enhance effectiveness by ensuring team members have the information they need when they need it
- Develop strong relationships with clients and fellow employees
- Accurately transfer corporate proposals to the BDM for follow-up
- Adopt and communicate your vision in a way that drives the team beyond the boundaries and limits of the past
- Collaborate with colleagues and peers on sales, marketing, and product development to improve overall customer experience and satisfaction
4. Ensure compliance with VIVA Cinemas Values, Policies and Standards, and ensure compliance with all local statutory requirements
- Adheres to company policies, procedures and code of conduct
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Stay up to date on VIVA’s best practices, policies, products, pricing, and promotions
- Acts in an ethical way when dealing with company’s assets and other people
- Develop in-depth knowledge about business development practices, commercial approval process, marketing activities, prospective clients and industry trends
- Create a positive and respectful workplace and organization culture
Job Requirements:
- Experience in B2B Sales environment
- 3 years+ Experience in a Sales or Business Development
- Consistent track record of success in achieving and succeeding sales targets
- Excellent customer service skills
- Confident negotiator with proven ability to close deals
- Have an in-depth knowledge of commercial products and value proposition
- Ability to research business opportunities and viable income streams
Personal Qualities:
- Product Skills
- Presentation and Analytical Skills
- Great Leadership and Collaboration Skills
- Ability to generate new ideas and solutions
- Excellent Relationship Management Skills
- Time Management and Planning Skills
- Self-motivated and Result driven
- Creatively minded, good at thinking ‘outside the box’
- Proven Ability to Negotiate, Persuade and Build Rapport
- Experience with Design and Implementation of Business Development Strategy
- Ability to Travel when necessary to meet Clients, Attend Conferences and Research New Markets
Qualifications & Experience:
- Bachelor’s degree in Business Administration, Marketing, Accounting or related field preferred
Kindly send all applications to jobs@vivacinemas.com with the job title as the subject.
Job Title: Projectionist
The Projectionist is responsible for all day to day technical operations of the cinemas and ensuring high quality and standards, in line with Health & Safety requirements are maintained. He will be responsible for the planning, organizing and implementation of the maintenance and operation of performance-related equipment at the cinemas, including projectors, speakers and other technical systems used during movie screenings/ cinema events.
Job Requirements:
- Good IT and technical skills.
- Exceptional customer service and people skills
- Team working skills
- Knowledge with editing of media / video materials, such as raw footage / trailers
- At least 1 - 3 years’ experience in a similar role: Cinema, Projection, etc
Job Title: Team Member
The Cinema Team Member is responsible for delivering a high level of customer service, communicating effectively company initiatives that enhance the customer’s cinematic experience.
Team members work as part of the cinema team in different work stations and different work roles as box office, usher or concession attendant.
Job Requirements:
- Excellent customer service and communication skills
- Be passionate about movies
- Team working skills
- Strong people and interpersonal skills
- Ability to work under pressure.
- Work varied shifts, including weekends, and holidays
- Prior experience in a cinema, retail, hospitality or leisure environment.
Location: Ibadan
Applicants are expected to send their CV and application letter to jobs@vivacinemas.com
Please use Location/ Job Position / Name as Subject
Example: Ibadan / Stock Controller / Mayowa Johnson
Job Title: Stock Controller
The Stock Controller is responsible for managing all stock and ensuring business costs incurred from stock purchases and utilisation are reduced. He/she is expected to control stock movement, delivery, issuance, inventory and stock holding to avoid losses or theft.
He/she will also be responsible for making sure the team is regularly provided with stock items as at when needed
Job Requirements:
- Demonstrated analytical prowess – with strong Excel skills for stock keeping
- Numerical skills
- Team working skills
- Organisational skills
- Relationship management skills
- Negotiation skills
- At least one-year work experience in a similar role
Job Title: Projectionist
The Projectionist is responsible for all day to day technical operations of the cinemas and ensuring high quality and standards, in line with Health & Safety requirements are maintained. He will be responsible for the planning, organizing and implementation of the maintenance and operation of performance-related equipment at the cinemas, including projectors, speakers and other technical systems used during movie screenings/ cinema events.
Job Requirements:
- Good IT and technical skills.
- Exceptional customer service and people skills
- Team working skills
- Knowledge with editing of media / video materials, such as raw footage / trailers
- At least 1 - 3 years’ experience in a similar role: Cinema, Projection, etc
Job Title: Marketing Officer
Marketing Officer is accountable for delivering the commercial performance across the Cinema division of VIVA Cinemas including revenue and subscriber volume targets. This includes but is not limited to: creating specific propositions and offers for targeted customer segments, leading subscriber growth and retentions initiatives, guiding insight and analytics (both historical and future-facing) to optimise commercial performance, planning customer marketing campaigns, and tracking performance across all these activities.
Job Requirements:
- Excellent customer service and communication skills
- Outstanding analytical and presentation skills
- Strong marketing acumen
- Able to deliver results and drive group projects to boost other income revenue
- Strong team mentality and ability to build and maintain open and honest communication
- Capability to generate original ideas
- Good understanding of the industry
Location: Ilorin
Applicants are expected to send their CV and application letter to jobs@vivacinemas.com
Please use Location/ Job Position / Name as Subject
Example: Ilorin / Stock Controller / Mayowa Johnson
Job Title: Team Lead
The Team Lead is responsible for providing the Cinema Manager with the support needed to manage all day-to-day activities of the cinema. The Team Lead will also be responsible for making sure all regulations are adhered to by every member of the team and drive the delivery of exceptional cinema experience for its esteemed customers.
Key aspects of the job include: Taking ownership of the activities of all team members, being a role model for the delivery of excellent customer service and performance and influencing team members to deliver a best in class service.
Job Requirements:
- Excellent relationship management and problem-solving skills
- Ability to work well under pressure and within set tight deadlines
- Proven record of providing a high level of guest service and commitment to exceeding guest expectations
- Excellent communication skills
- Team working skills
- Organisational skills
- Experience working as a Supervisor, ideally within a similar cinema /entertainment industry
Location: Enugu
Applicants are expected to send their CV and application letter to jobs@vivacinemas.com
Please use Location/ Job Position / Name as Subject
Example: Enugu / Cinema Supervisor / Mayowa Johnson
Application Deadline
July 9th 2019
Job Title: Team Member (Sharwama)
Position Summary/Objectives:
The Team Member is responsible for delivering a high level of customer service, in production of company’s approved recipe for quality Sharwama, communicating effectively with customers and team members company initiatives that enhance the customer’s cinematic experience. They will operate safely in their designated areas whilst demonstrating the company values. The team members are responsible for maintaining high levels of cleanliness and hygiene within all areas of the cinema.
Team members report to the cinema supervisor with a strong link to the team leaders when on shift. Team members work as part of the cinema team in different work stations and different work roles as box office, usher or concession attendant.
Key Roles & Responsibilities:
- Responsible for the preparation of retail items including Sharwama, popping of corn, display of drinks, preparation of hot dogs and other specialty items in adherence to the recipe. This demands speed and working in a hygienic environmen
- Disseminate concession product information to guests.
- Understand the Sharwama and concession targets and exceed daily/ monthly / yearly targets with exceptional sales techniques
- Drive concession sales through shawarma promotion requests on cinema social platforms in liaison with his line manager.
- Offers the highest level of customer service possible to guests, donors, visiting artists, artist management, customers, and any other member of the public or administration they may encounter.
- A presentable, clean work area with proper and approved PPE is maintained.
- Works with other team members to change advertising displays, i. signs and concession posters.
- Control of stock and sales in the retail zone, minimizing/ eliminating waste/ d
- Sale of retail product sales including popcorn, hotdog and other items as per company guideline
- Maintain cleanliness of entire Kitchen stand including cooking equipment, counters, shelves, glass display cases, condiment areas and preparation area
- Performs daily concession maintenance duties
- Upselling/ suggestive selling techniques to be employed, driving combo and package deals daily.
- Maintains awareness of trends in the cinemas industry and concession recipes, ensuring recipe constituents and measurement.
- Conducts self in a manner compliant to defined policies and procedures, regulations and guideline
- Adheres to food safety practices as defined by the cinemas.
- Adheres to all Health and safety practices, operational practices, company policies, hygiene, quality standards and uniform standard
- Adheres to defined work schedules and delivers on assigned tasks within agreed timeline
- Performs any other duties as required by Line Manager.
Job Requirements:
- Basic Maths Skills
- Customer service skills
- Basic Computer Literacy
- Excellent problem-solving skills
- Excellent communication skills in English language
- Strong work ethic
- Team working skills
- Strong people and interpersonal skills
- Ability to work under pressure
- Confidence
- Sociable
- Be honest and trustworthy
- Respectful
- Positive attitude
- Be flexible
- Work varied shifts, including weekends, and holidays
Qualifications & Experience
- A minimum of O’ Level degree.
- At least one (1) year work experience in a customer facing role.
- Must be 18 years and above.
- Prior experience in a cinema, retail, restaurant or related industry.
Location: Ota
Kindly send all applications to jobs@vivacinemas.com with the job title as the subject.
Please use Location/ Job Position / Name as Subject
Example: Ota / Team Member (Sharwama) / Mayowa Johnson
Job Title: Cinema Manager
The Cinema Manager is responsible for ensuring the overall financial success of the cinema. You will be responsible for making sure health and safety regulations are adhered to by every member of staff, the day to day control of cinema activities and the driver of exceptional cinema experience for its esteemed customers.
Key aspects of the job include: Taking ownership of the daily cinema operations, Implementing Strategies to improve gross margins, mentoring team members to deliver a best in class service and performance.
Job Requirements:
- Strong strategic, leadership and management skills with a strong focus on results
- Excellent relationship management and problem-solving skills
- Ability to work well under pressure and within set tight deadlines
- Excellent communication skills
- Organisational skills
- Commercial Awareness
- Experience working in a cinema /entertainment environment
Location: Ikeja
Job Title: Cinema Supervisor
The Cinema Supervisor is responsible for providing the Cinema Manager with the support needed to manage all day-to-day activities of the cinema. The Cinema Supervisor is also responsible for making sure all regulations are adhered to by every member of the team and drive the delivery of exceptional cinema experience for its esteemed customers.
Key aspects of the job include: Taking ownership of the activities of all team members, being a role model for the delivery of excellent customer service and performance and influencing team members to deliver a best in class service
Job Requirements:
- Excellent relationship management and problem-solving skills
- Ability to work well under pressure and within set tight deadlines
- Proven record of providing a high level of guest service and commitment to exceeding guest expectations
- Excellent communication skills
- Team working skills
- Organisational skills
- Experience working as a Supervisor, ideally within a similar cinema /entertainment industry
Location: Ikeja
Job Title: Stock Controller
The Stock Controller is responsible for managing all stock and ensuring business costs incurred from stock purchases and utilisation are reduced. He/she is expected to control stock movement, delivery, issuance, inventory and stock holding to avoid losses or theft.
He/she will also be responsible for making sure the team is regularly provided with stock items as at when needed
Job Requirements:
- Demonstrated analytical prowess – with strong Excel skills for stock keeping
- Numerical skills
- Team working skills
- Organisational skills
- Relationship management skills
- Negotiation skills
- At least one-year work experience in a similar role
Location: Ikeja
Job Title: Marketing Officer
Marketing Officer is accountable for delivering the commercial performance across the Cinema division of VIVA Cinemas including revenue and subscriber volume targets. This includes but is not limited to: creating specific propositions and offers for targeted customer segments, leading subscriber growth and retentions initiatives, guiding insight and analytics (both historical and future-facing) to optimise commercial performance, planning customer marketing campaigns, and tracking performance across all these activities.
Job Requirements:
- Excellent customer service and communication skills
- Outstanding analytical and presentation skills
- Strong marketing acumen
- Able to deliver results and drive group projects to boost other income revenue
- Strong team mentality and ability to build and maintain open and honest communication
- Capability to generate original ideas
- Good understanding of the industry
Location: Ikeja
Job Title: Projectionist
The Projectionist is responsible for all day to day technical operations of the cinemas and ensuring high quality and standards, in line with Health & Safety requirements are maintained. He will be responsible for the planning, organizing and implementation of the maintenance and operation of performance-related equipment at the cinemas, including projectors, speakers and other technical systems used during movie screenings/ cinema events.
Job Requirements:
- Good IT and technical skills.
- Exceptional customer service and people skills
- Team working skills
- Knowledge with editing of media / video materials, such as raw footage / trailers
- At least 1 - 3 years’ experience in a similar role: Cinema, Projection, etc
Location: Ikeja
Job Title: Team Member
The Cinema Team Member is responsible for delivering a high level of customer service, communicating effectively company initiatives that enhance the customer’s cinematic experience.
Team members work as part of the cinema team in different work stations and different work roles as box office, usher or concession attendant.
Job Requirements:
- Excellent customer service and communication skills
- Be passionate about movies
- Team working skills
- Strong people and interpersonal skills
- Ability to work under pressure.
- Work varied shifts, including weekends, and holidays
- Prior experience in a cinema, retail, hospitality or leisure environment.
Location: Ikeja
Job Title: Janitor
The Janitor is responsible for ensuring that all areas of the cinema including waiting area and restrooms are always clean. The janitor is expected to complete all routine tasks on time and to standard, within his or her scheduled shift, to prevent disruption to theatre operations.
Job Requirements:
- Prior cleaning or janitorial experience
- Must possess the highest degree of trustworthiness and integrity
- High attention to detail
- Ability to work with minimal supervision.
- Ability to manage time efficiently and produce quality work within pre-set time frames
Location: Ikeja
Applicants are expected to send their CV and application letter to jobs@vivacinemas.com
Please use Location/ Job Position / Name as Subject
Example: Ikeja / Cinema Manager / Mayowa Johnson
Application Deadline
June 20th 2019
